This immersive two-day workshop will address the frequent concerns we have regarding dealing with difficult situations and challenging behaviour when participating in and running groups.


The workshop is ideal for:

  • People planning to facilitate groups
  • People currently facilitating groups and wish to review and develop knowledge and skills
  • Facilitators interested in Gestalt concepts applied to group facilitation


Conflict occurs widely and in many situations and can be very destructive. Perhaps a team member is repeatedly critical of work that the team is developing. Maybe there’s a situation in which several people in a group are effectively excluding a colleague from important decisions.Conflict can also be energising, and creative in groups, teams and organisations. The ability to challenge and confront and be challenged is vital, especially in leadership positions in groups and teams.

Group facilitators, team leaders and organisational consultants need to be comfortable handling this, understanding sources of conflict and common styles people use in conflict situations. Learning more about conflict can help leaders create a safe enough space so that all participants can be heard, supported and enable the group or team to work more effectively.


This workshop will be practical, participative and experiential with time for theoretical reflection and opportunities for consideration of application of skills. The aims are to help you:

  • Experience, explore and enjoy the topic
  • Increase your range of skills in dealing with conflict
  • Enhance your awareness of factors which affect you in dealing with conflict
  • Understand some sources of conflict
  • Increase your acceptance and appreciation of difference


Day 1

Conflict and challenge in context
The psychological perspective – what affects my abilities in these areas?
Skills development and feedback – how do I challenge and confront?
Being in a group – meeting others directly

Day 2

Sources of conflict, communication styles and strategies
Effective confrontation – practice and opportunities for observation
Dealing with difficult behaviours in groups
The next step – taking the learning forward


Date: Thursday 4 & Friday 5 March 2021

Time: 10am – 5pm on both days

Fee:  £338 self-funded / £400 charity or voluntary sector funded / £588 private sector funded

This course may be delivered online in which case participants will need an appropriate device and a quiet space in which to take part. The days will include regular breaks and participation will be fully interactive. 


Questions on courses, timings or fees? Ready to book your place? Want to know more about room hire or finding a counsellor? We have the answers you’re looking for.

Add your name plus a contact email address or telephone number to the contact form and we'll get back to you as soon as we can. Alternatively, you can call us (8.30am to 5.30pm, Monday to Friday) on the number below.

CALL US ON 020 7383 5610