Conflict occurs widely and in many situations and can be very destructive. Perhaps a team member is repeatedly critical of work that the team is developing. A group member struggles to manage their anger and need for attention. Or a situation in which several people in a group are effectively excluding a colleague from important decisions.

Conflict can also be energising and a creative force in groups, teams and organisations. The ability to challenge and confront and be challenged is vital, especially in leadership positions.

Group facilitators, team leaders and others need to be able to handle this, understanding sources of conflict and common styles people use in conflict situations. Learning more about conflict and confrontation can help leaders and facilitators create a safe enough space so that all participants can be heard, supported and enable the team or group to work more effectively.

This immersive two day workshop will be practical, participative and experiential with time for theoretical reflection with opportunities for consideration of application of skills.

Who is the course for

This course is for people with some experience of facilitating groups and leading teams, wanting to manage challenges in their work, learn and be confident working with confrontation, review practice and style for deeper impact or energizing themselves and their practice.

Programme participants include professionals working with people and teams such as coaches, consultants, team leaders, GPs, counsellors, psychotherapists, psychologists, teachers, lecturers, NGO leaders, residential workers, voluntary sector workers and others.

This course will be facilitated by Michael Ellis. Please see our Group Facilitation overview page to view our tutor profiles.

Course Outcomes


  • Deepen your understanding of conflict sources, dynamics and approaches
  • Develop your awareness of factors which contribute to how you deal with conflict and confrontation
  • Develop your skills and capacity to work effectively with conflict and challenge in teams and groups
  • Increase your awareness of patterns of communication in groups and teams which can affect effective functioning.
  • Practice developing good contact and effective communication
  • Appreciation and valuing of working with difference and diversity


Two days:

27th September & 11th October 2024

25th April & 9th May 2025

Timings: 10am – 5pm.

Fees: £356.00  self-funded/£421.00 Charity (with turnover up to £1 million)./£619.00 Commercial.


I attended this course due to its relevance to my OD & D practice and work with groups. The course design is excellent, it is fluid but well-paced and has great content. The teaching and learning is very good in both theory and experience. I have a very positive impression of the Gestalt Centre and will consider applying for further courses.

Martin Devine - Defra OD&D Team


Questions on courses, timings or fees? Ready to book your place? Want to know more about room hire or finding a counsellor? We have the answers you’re looking for.

Add your name plus a contact email address or telephone number to the contact form and we'll get back to you as soon as we can. Alternatively, you can call us (8.30am to 5.30pm, Monday to Friday) on the number below.

CALL US ON 020 7383 5610